Contact

How Can We Help Today?

Whether you have a question about a pool table, need help choosing the perfect hot tub, or want an update on your order, we are happy to help.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@resortlifeliving.com
Within 24 hours
Phone
(585) 435-2793
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like pool tables, pergolas, and hot tubs may require freight delivery, and our team will keep you informed every step of the way.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. For freight deliveries on larger items like shuffleboard tables or home theater seating, our team will coordinate scheduling directly with you.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for complete details on how to start the process.

Can I exchange an item for a different model or finish?

We are happy to help with exchanges on eligible products within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the steps.

How do I choose the right size pool table or game table for my space?

We recommend measuring your room and allowing clearance on all sides for comfortable play. Our team can help you determine the ideal table size based on your room dimensions and the type of game table you are considering.

Do your fire tables and pergolas work well together in an outdoor setup?

They pair beautifully. Many of our customers design their backyard entertaining spaces around a fire table as the centerpiece, with a pergola providing shade and structure overhead. Our team can help you plan a cohesive layout.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Product Questions
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our team replies to every inquiry within 24 hours so your project keeps moving forward.

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Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

Crafted for Home Enjoyment

Owned and operated by Michael Galante Enterprises LLC, dedicated to helping you create your personal resort at home.